Category Archive: PR

May 17 2017

PR can help construction modernise, not die

Modernise or Die

By combining construction-specific communication expertise, strong industry leadership, and a clear vision of the future, we can tackle structural issues in ‘the industry currently known as construction’ that perpetuate its poor image. This post was stimulated by two things – a discussion about construction-specific communication skills, and a conversation about the need for strong leadership …

Continue reading »

Dec 13 2016

The blunder of Crewe

Crewe Alexandra belatedly tried to change its communication strategy, but its continued reticence regarding the football sexual abuse scandal attracts attention for the wrong reasons. This week marks four weeks since former Crewe Alexandra defender Andy Woodward first went public with his allegations of sexual abuse by Barry Bennell, and set in motion a scandal …

Continue reading »

Dec 02 2016

Watching a news story unfold on Wikipedia

The English football sexual abuse scandal is being extensively covered in newspapers and on TV and radio. It is also being captured in Wikipedia articles; articles about organisations or individuals involved are being widely read. Wikipedia statistics can help indicate interest in a subject, but care is needed in editing articles relating to an ongoing …

Continue reading »

Nov 21 2016

“No comment” strategy hurts crisis-hit Crewe

Football supporters have a deep emotional bond with their clubs, whatever their faults, but loyalty can be seriously tested if the club appears uncaring or unwilling to comment on a looming crisis. As many friends know, I am a football fan, a follower of one of English football’s perennial under-achievers: Crewe Alexandra F.C. I have …

Continue reading »

Sep 03 2016

Please, to call Masters Chemist Ltd of 176 Shooters Hill Rd, London SE3, the correct number is 020 8856 1104

Not exacty nuisance calls, but frequent, disruptive calls of a wrong number are challenging my patience – and NHS patients! I work mainly from a home office in southeast London and use a telephone number that we have had for over 20 years. Over the past couple of years, I have started to receive a growing …

Continue reading »

Apr 22 2016

To change the “image of construction,” first change construction

CN headline

We need to tackle some of the fundamental issues in the UK construction industry before we can effectively change “the image of construction”. “The image of construction” has featured heavily this week for me. On Tuesday, I attended a CIMCIG-led roundtable discussion in London with Mark Farmer, the consultant helping the Government’s Construction Leadership Council …

Continue reading »

Feb 26 2016

Coordinated CIMCIG, CAPSIG and IBP

CIM logo

For a long time there has been some overlap, and a productive relationship, between two UK construction communication groups: CIMCIG, the construction interest group of the Chartered Institute of Marketing, and CAPSIG, the construction and property special interest group (which I chair) of the Chartered Institute of Public Relations. Members of one are often eligible …

Continue reading »

Feb 19 2016

Passing a Wikipedia milestone

Wikipedia - Crewe Alex article

Sometime earlier this month, I passed a Wikipedia milestone of sorts: I submitted my 20,000th edit. I started editing the English Wikipedia 12 years, four months and 16 days ago (there is a handy counter on my user page that tells me this). As I noted on my 10th anniversary, my first edit was a …

Continue reading »

Feb 16 2016

Back on the CIPR IPs trail

CIPREx awards 2016

I took a month-long sabbatical from blogging recently – partly due to pressure of other work, but also to recharge my personal blogging batteries. This PR blog may take on a new lease of life now, as I’ve also taken on some new responsibilities at the CIPR: in December I was elected to the CIPR’s …

Continue reading »

Dec 20 2015

A minor rant about VirginMedia

I wish VirginMedia would provide more extensive, detailed and realistic information via its customer services. I am now almost two weeks into a long-running conversation with my broadband and TV service provider VirginMedia, some of it conducted via Twitter, some of it via online chat and via telephone and email. The problem started on the …

Continue reading »

Older posts «

Fetch more items