Category Archive: Twitter

Nov 21 2016

“No comment” strategy hurts crisis-hit Crewe

Football supporters have a deep emotional bond with their clubs, whatever their faults, but loyalty can be seriously tested if the club appears uncaring or unwilling to comment on a looming crisis. As many friends know, I am a football fan, a follower of one of English football’s perennial under-achievers: Crewe Alexandra F.C. I have …

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Oct 03 2016

Porting a telephone number – a sorry story

Virgin: how can we help (how about having a chat service that works?)

What started out as a Virgin Media #fail has now become an OpenReach #fail, facilitated by a #TalkTalkfail. Having experienced some poor TalkTalk service in respect of my telephone landline, and had some generally positive customer experience over several years with Virgin Media (notwithstanding the Great SE London Broadband Outage last December), it seemed logical …

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Sep 19 2016

Atmotube: Mobile air pollution monitoring

Atmotube app screenshot

Atmotube puts air pollution monitoring in your hands, and enables users to share readings in real-time and via social media. Earlier this year, I participated in a COMIT community day workshop which asked us to think about ways in which air quality might be monitored for construction workers in tunnels. As a cyclist and someone employed at …

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Dec 20 2015

A minor rant about VirginMedia

I wish VirginMedia would provide more extensive, detailed and realistic information via its customer services. I am now almost two weeks into a long-running conversation with my broadband and TV service provider VirginMedia, some of it conducted via Twitter, some of it via online chat and via telephone and email. The problem started on the …

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Nov 20 2015

The (sexist) “image of construction”

HammersX

Rumblings of Twitter discontent quickly surfaced last night from the 10th Construction Computing Awards (hashtag: #Hammers2015) in London. I was at a different event (the IBP Journalism awards), but I had half an eye on what was happening across the city, and early signs of negativity were quickly apparent. Su Butcher has detailed the events. …

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Sep 22 2015

“The image of construction” (again)

Leonie Thomas blog - guest post by Paul Wilkinson

For my friend Leonie Thomas, I recently wrote a guest blog focusing, yet again, on “The image of construction”. My starting point was the the merger of the UK Contractors Group and the National Specialist Contractors Council to form Build UK, which launched on 1 September with a five-point action plan for the UK construction …

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Jul 16 2015

Rallying independent PRs

It’s about eleven months since a CIPR independent practitioner roundtable galvanised me into action on behalf of solo, or isolated, UK PR practitioners. Since then we’ve updated the CIPR’s freelance guide, done a podcast, started a CIPR Independent Practitioners group on Linkedin, surveyed the state of solo PR, and held a very lively tweetchat. These …

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Jul 08 2015

Be authentic, not automated, on Twitter

BCAtweets stats

A UK consulting engineering firm has a fatally flawed Twitter strategy: tweeting 246 times a day but engaging with hardly anyone. Regular twitter followers will know that I tweet prodigiously from some construction industry events. Yesterday was no exception. Between two other events, I tweeted from an education and skills event (Alison Watson’s #5050London; see …

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Jun 23 2015

#ProtectFOP or lose your marketing collateral

Selectaglaze exhibit

Proposed EU changes to national Freedom of Panorama (FoP) rights could have a profound potential impact on individuals and organisations taking photographs or videos of modern buildings and sharing them in any public media. I blogged about it yesterday, musing also on the extent to which architects and other design firms would be prepared to …

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Jun 22 2015

City-Insights: hyper-local story-telling

As a construction technology blogger, I sometimes encounter tools that have wider potential including use by communications professionals. City-Insights helps ‘tell stories about places’ via mobile devices, and could be used for a host of hyper-local internal and external communication purposes. At a recent COMIT* community day, I met Tim Gardom, the founder of City-Insights, a …

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