Tag Archive: customer service

Oct 03 2016

Porting a telephone number – a sorry story

Virgin: how can we help (how about having a chat service that works?)

What started out as a Virgin Media #fail has now become an OpenReach #fail, facilitated by a #TalkTalkfail. Having experienced some poor TalkTalk service in respect of my telephone landline, and had some generally positive customer experience over several years with Virgin Media (notwithstanding the Great SE London Broadband Outage last December), it seemed logical …

Continue reading »

Dec 20 2015

A minor rant about VirginMedia

I wish VirginMedia would provide more extensive, detailed and realistic information via its customer services. I am now almost two weeks into a long-running conversation with my broadband and TV service provider VirginMedia, some of it conducted via Twitter, some of it via online chat and via telephone and email. The problem started on the …

Continue reading »

Jan 18 2012

A lost bag, Twitter help and East Midlands Trains customer service

Last Wednesday morning I travelled from London to Loughborough for a client meeting and inadvertently left an overnight bag on the overhead rack when I got off the train. I didn’t realise my loss until late afternoon, by which time my East Midlands train would have completed its northwards trip to Sheffield and probably headed …

Continue reading »

Feb 22 2011

Without a mobile….

Sometime after 11am on Sunday morning, my mobile phone stopped working – though I didn’t realise this until the following day when I started getting occasional emails and tweets asking “didn’t you get my message…?” My network provider is Orange, and after I tweeted my problem, I got a very quick response from “Andy” at …

Continue reading »

Feb 19 2009

Value your Web 2.0 guerillas

On a train journey to Manchester today, I read Information Age‘s Effective IT 2009 report and focused on its section on communications and collaboration, including an article, Social understanding, mulling over the slow adoption of Web 2.0 technologies within enterprises. This article underlines that social computing can create new dynamics of information and knowledge transfer …

Continue reading »